Fabulix Service Manager

The Fabulix Admin portal enables FSM admins to monitor all tickets through customizable dashboard that includes a separate window for the following widgets:

• My Requests

• My Incidents

• My Task

• My CAB Meetings

• My Notifications

• Request Priority

• Incident Priority, and more

The Fabulix Admin portal enables FSM admins to monitor all tickets through customizable dashboard that includes a separate window for the following widgets:

The admin portal also allows admins to raise a ticket for service requests or incidents on behalf of end users in case if the user is unable to raise a ticket or cannot access FSM.

The FSM admin has appropriate control over tickets, releases, problems, solutions, changes, workflows, CIs/assets, and reports. The admin ensures reliable use of IT resources by end users, whether internal employees or external customers from managing identities and access to providing dedicated technical support.