Fabulix Service Manager Portal

Fabulix Service Manager is full suite ITSM solution that is geared to address ITSM requirements at a high level of ITIL maturity.

The application includes a self-service portal that provides capabilities for end users to search the knowledge base and look to solve their own issues, report incident tickets and request services.

After successful authentication, users can fill out a form which seeks the basic details regarding an incident. Agent updates made in the Incident can be made visible to the user on the portal so they can track the status. Users can also add additional comments from the portal that feeds directly into the Notes section of the Incident.

For service requests, users can select and request from a set of published services (new laptop, extra RAM, application access, etc.) which are made available via Service Catalog. Users will have access to only those services that they have been allowed to request via service Catalog. Similar incidents, agent updates can be visible to the users in the portal and also, users can add additional comments for the service request from the portal.