Report Builder
The Report Builder screen enables you to raise a request to extract custom reports across Changes, Incidents, Security Incidents, or Requests logged during a specific time frame. When a report request is created, the status of the requested report can be viewed on the Requested Reports screen.
To Report Builder:
- Click the menu icon at the top left corner of the FSM screen and click the Reports on the left menu bar. The Reports page displays.
- Click the Report Builder tile. The Request Report page displays.
- Enter the following fields and click the Report Builder button.
| Field | Description |
|---|---|
| Report Type | Select the report type for which the report needs to be requested from the dropdown list. |
| From | Enter the start date from when the report needs to be requested. |
| To | Enter the end date till when the report needs to be requested. |
| Load | Load Click the Load button to view the report based on details entered above. |
Click the Add Rule button for additional search criteria and enter the respective fields if required.
As you click Load, you can view the requested report below.
Click the Request Report button to request downloadable report.
As you click the Request Report button, the request is created and the request details can be viewed on the Requested Reports screen.